Refund policy

Made-to-order Fieldwear

Our Fieldwear is made to order. Please check the product measurements, color, and order details before purchasing. We do not offer returns or exchanges for change of mind, an incorrect size selection, or a preference change when the item supplied matches your order.

Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing or printing defect, or does not match your order, email tawny@hollowthistleranch.com with your order number, a description of the issue, and clear photos when possible. Please contact us promptly, ideally within 7 days of delivery, so we can investigate with our production partner. This request does not limit any rights provided by applicable law.

For a confirmed defect or fulfillment error, we will arrange an appropriate replacement or refund at no additional cost to you. Contact us before returning an item; we will provide instructions and any required return address. Do not send returns to the ranch or to an address on a shipping label without our instructions.

Order changes and cancellations

Email us as soon as possible to request a change or cancellation. We can only confirm a change or cancellation while the order can still be stopped before production. If production has started, changes and cancellations may not be possible. Your rights concerning unshipped or delayed orders remain unaffected.

Refunds and delivery concerns

Approved refunds are issued to the original payment method. Your bank or payment provider determines when the credit appears. If tracking shows a problem or your package has not arrived, contact us so we can investigate.

Nothing in this policy excludes or limits rights or remedies that apply under consumer protection law.