Shipping policy

Made-to-order shipping

Hollow Thistle Ranch Fieldwear is made to order and ships from our production partner. Custom-branded orders use international fulfillment and are not stocked at or shipped from the ranch in Texas.

Production and transit

For standard small orders, allow approximately 3–7 business days for production, plus approximately 5–15 business days in transit after dispatch. These are estimates rather than guaranteed arrival dates. Production and transit are separate, and custom branding, holidays, customs processing, and carrier disruptions can extend the estimate. A different production schedule will be stated clearly on any preorder listing before purchase.

Shipping charges and tracking

Available destinations, shipping methods, and shipping charges are shown at checkout before payment. We send tracking information when it becomes available. Items may ship separately. Please check your delivery address carefully and contact tawny@hollowthistleranch.com immediately if it needs correcting; changes may not be possible after processing begins.

Delays and delivery concerns

If we cannot ship within the stated shipment period, we will notify you with an updated estimate and the option to cancel the unshipped order for a full refund. We will obtain consent to delays where required. If we cannot fulfill your order, we will cancel it and promptly refund the amount paid.

For a missing, damaged, or delayed package, email tawny@hollowthistleranch.com with your order number so we can investigate. Please also review our return and refund policy. Nothing in this policy limits your rights under applicable law.